Delivery and Returns

At Absolute Collagen, we pride ourselves on providing outstanding customer service. If, however, for any reason, you are unhappy with your order, please don't hesitate to get in touch.

Returns

We’re unable to accept returns of our collagen supplements once they’ve been dispatched. Because they’re ingestible products, we can’t restock or resell them once they’ve left our care. This is for quality control, hygiene and customer safety reasons.

Our supplement 90-day money back guarantee however does apply if you can prove there's been no visible results after 12 weeks. Please contact our customer services team for more information on this.

Subject to our terms and conditions , we are able to accept returns of our other products. If you have an issue with your order, or you think something may have gone wrong, please let us know and we’ll be happy to look into it for you. In this instance, please get in touch here .

UK Orders

All UK orders are shipped free of charge via Royal Mail 48-Hour Tracked delivery (within 2-3 business days), as standard.

Need it sooner? We also offer a Next Day Delivery service via Royal Mail 24-Hour Tracked for £3.99. Orders placed before 4pm, Monday-Friday (excluding weekends and bank holidays) will arrive next day. This option is available on all orders and can be selected at checkout.

Subscription Orders are also shipped free of charge via Royal Mail Tracked delivery.

Please note, during busy periods there can be occasional delays, but we’ll always aim to get your order out as quickly as possible.
Any questions?
Any order issues or queries, please contact our customer service team at care@absolutecollagen.com and we'll do our best to help you.

International Orders

Shipping costs will be calculated at checkout, for some international countries there is a maximum order quantity of 8 boxes per order.

If the shipping cost states unavailable please use the contact form on our contact page .