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Consumer Terms and Conditions of Sale


LACEBY LTD (TRADING AS ABSOLUTE COLLAGEN) CONSUMER TERMS AND CONDITIONS

      1. 1. THESE TERMS
        1. 1.1 What these Terms cover. These are the terms and conditions (Terms) that will apply to your purchase of any of our products (including our drinkable collagen, our collagen boosting serum and our collagen haircare products) (Product(s)) made via our website at absolutecollagen.com (the Site).
        2. 1.2 These Terms apply to consumers only. These Terms only apply to the supply of the Products for domestic and private use only.
        3. 1.3 Why you should read these Terms. Please read these Terms carefully before you submit your order to us via the Site (Order). A reference to an Order or Product also includes an Order or Product contained in any Subscription (please see sections 7 and 9) unless otherwise stated. These Terms tell you who we are, how we will provide Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you have any questions about these Terms, please contact us to discuss (using the contact details in Clause 2.2 below).
        4. 1.4 Your attention is drawn to certain clauses. Your attention is drawn to Clause 8 (Your rights to end the Contract), Clause 9 (Our rights to end the Contract) and Clause 13 (Liability). Please ensure that you have read, understand and agree to those clauses in particular. If you do not agree with any of these clauses, or any other clause contained in these Terms, you must not place an Order with us.
        1. 2. INFORMATION ABOUT US AND HOW TO CONTACT US
          1. 2.1 Who we are. We are Laceby Ltd trading as Absolute Collagen, a company registered in England and Wales. Our company registration number is 09659752 and our registered office is at Absolute Collagen, 49 Greek Street, London, London, England, W1D 4EG. Our registered VAT number is GB229335894.
          2. 2.2 How to contact us. To contact us, please submit a query via our online contact form, (https://www.absolutecollagen.com/pages/contact), email us at care@absolutecollagen.com, message us on Facebook Messenger, call us on +44 (0) 20 3962 0370 (open between 9am and 5pm, Monday to Friday) or write to us at Laceby Ltd, Absolute Collagen, 49 Greek Street, London, London, England, W1D 4EG.
          3. 2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the phone number, email address or postal address you provided to us in your order.
          4. 2.4 “Writing” includes emails. When we use the words “writing” or “written” in these Terms, this includes emails.
          1. 3. ACCEPTING YOUR ORDER
            1. 3.1 How we will accept your Order. Our acceptance of your Order (including any Subscription (see Clause 7.3)) will take place when we email you to formally accept it, at which point a contract will come into existence between you and us (the Contract).
            2. 3.2 If we cannot accept your Order. If we are unable to accept your Order, we will inform you of this in writing and we will either not charge you for the Product or we will offer you an alternative Product of equal value. This might be because the Product is out of stock; because of unexpected limits on our resources that we could not reasonably plan for; because we have identified an error in the price or description of the Product; or because we are unable to meet a delivery deadline you have specified. If the information received by you is not in line with our delivery guidelines, we reserve the right to cancel your order and issue a refund. It is your responsibility to input the correct delivery information at checkout, we cannot be held responsible for failed deliveries due to incorrect information supplied by you.
            3. 3.3 Your Order Number. We will assign an Order Number to your Order and tell you what it is when we accept your Order. It will help us if you can tell us the Order Number whenever you contact us about your Order.
          2. 4. OUR PRODUCTS

            Product packaging may vary. The packaging of the Product may vary from that shown in images on our Site.

          3. 5. YOUR RIGHTS TO MAKE CHANGES

            If you wish to make a change to the Product you have ordered please contact us as soon as possible. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the Product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the Contract (see Clause 8 - Your rights to end the Contract).

            1. 6. OUR RIGHTS TO MAKE CHANGES
              1. 6.1 Minor changes to the Products. We may change the Product:

                a) to reflect changes in relevant laws and regulatory requirements; and

                b) to implement minor technical adjustments and improvements to the Product.

                These changes will not affect your use of the Product.
              2. 6.2 Changes to these Terms. We may make changes to these Terms from time to time. If we make any significant changes to these Terms, we will notify you via a suitable announcement on the Site and you may then contact us to end the Contract before the changes take effect and receive a refund for any Products paid for but not received.
              1. 7. DELIVERY OF THE PRODUCT(S)
                1. 7.1 Delivery options and costs. The different delivery options and associated costs will be displayed on our Site at the time that you submit your order.
                2. 7.2 Our Subscription services. Where your Order is a “Subscribe and Save” purchase (a Subscription, with you being a Subscriber), every 14, 28 or 56 days (depending on your chosen Product and time period), we will deliver to you the Product purchased respectively until you cancel your Subscription. Please note that by purchasing a 14, 28 or 56 day Subscription, you acknowledge that the Subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation (see Clause 8.3 for details about cancelling your Subscription).
                3. 7.3 When we will provide the Products. When we send you an email formally accepting your Order, we will confirm the delivery option selected by you at the checkout. We will use reasonable endeavours to meet any estimated delivery date and to inform you of any potential delay that means that your Products may not be received by the estimated delivery date. However, we do not provide any guarantee that the Products will be received by any estimated delivery date. We will use our reasonable endeavours to avoid any interruption in Product supply with regards our Subscription services.
                4. 7.4 We are not responsible for delays outside our control. If our supply of the Products is delayed by an event outside our control, that we become aware of, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the Contract and receive a refund for any Products you have paid for but not received.
                5. 7.5 If you are not at home when the Product is delivered. If no one is available at your address to take delivery and the Products cannot be posted through your letterbox, our third party courier should either leave you a note, or send you an email or text message, informing you of how to rearrange delivery or collect the Products from an alternative address, such as a neighbour, a local depot or designated collection outlet.
                6. 7.6 If you do not re-arrange delivery. If, after a failed delivery to you, you do not re-arrange delivery or collect the Product(s) from an alternative address, a delivery depot or designated collection outlet, we (or our third party courier) will contact you for further instructions and we may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the Contract and Clause 10.2 will apply.
                7. 7.7 When you become responsible for the Products. A Product will be your responsibility from the time we deliver the Product to the address you gave us, or it is delivered to the alternative address that you instruct our third party courier to deliver to, or on collection by you from a local depot or designated collection outlet.
                8. 7.8 When you own Products. You own a Product once we have received payment in full.
                9. 7.9 Reasons we may suspend the supply of Products to you. We may have to suspend the supply of a Product to:

                  a) review or make minor technical changes; or

                  b) update the Product to reflect changes in relevant laws and regulatory requirements.
                10. 7.10 Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the Product, unless the problem is urgent or an emergency. You may contact us to end the Contract or your Subscription for a Product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 14 days and we will refund any sums you have paid in advance for the Product in respect of the period after you end the Contract.
                1. 8. YOUR RIGHTS TO END THE CONTRACT
                  1. 8.1 Your rights to end your Contract with us. Your rights when you end the Contract will depend on whether there is anything wrong with the Product you have bought, and/or whether we have done something wrong:

                    a) If you want to end the Contract because of something we have done or have told you we are going to do, see Clause 8.2;

                    b) If what you have bought is faulty or not as advertised you may have a legal right to end the Contract (or to get the Product replaced or to get some or all of your money back), see Clause 11 – If you have a problem with the Product(s).

                    Due to the nature of the Products we sell, please note that you only obtain a right to return our Products which are drinkable collagen in the above circumstances and we are unable to accept any returns of such products if you have simply changed your mind. If you have changed your mind about Products which are not drinkable collagen Products, please see Clause 9.8. You may be able to get a refund if you are within the Cooling-Off Period (as explained in Clause 9.8), but this may be subject to deductions and you will have to pay the costs of return of any Products.
                  2. 8.2 Ending the Contract because of something we have done or are going to do. If you are ending a Contract for a reason set out at a) to e) below the Contract will end immediately and we will refund you in full for any Products which have not been provided and you may also be entitled to compensation. The reasons are: a) we have told you about an upcoming change to these Terms which you do not agree to (see Clause 6.2);

                    b) we have told you about an error in the price or description of the Product you have ordered and you do not wish to proceed (see Clause 12.2);

                    c) there is a risk that supply of the Products may be significantly delayed because of events outside our control (see Clause 7.4);

                    d) we have suspended supply of the Products for technical reasons, or notified you we are going to suspend them for technical reasons, in each case for a period of more than 14 days (See Clause 7.10); or

                    e) you have a legal right to end the contract because of something we have done wrong.
                  3. 8.3 Cancelling your Subscription. You can cancel your Subscription at any time but please be aware of the following:
                    • If you cancel before 7am UK time on any given day, your Subscription will terminate on that day. If you cancel after 7am on any given day, your Subscription will terminate the following day. Please be aware of when you have Subscription Orders scheduled to be processed. Provided that you cancel your Subscription by the day before your Order is processed, (i.e. before midnight on the day before your Order is processed), you will not be sent or charged for your next scheduled, nor any future, Product you have subscribed to, unless you restart your Subscription or make a one-time purchase. If you cancel your Order after midnight on the day before your Order is processed, you will be sent and charged for your next scheduled Product you had subscribed for, but you will not be sent or charged for any future boxes, unless you restart your Subscription or make a one-time purchase; and
                    • If you opt for the Subscription of a Product and cancel before we process and charge for your second delivery of the same Product, you may be charged for the difference between a one-time purchase of this Product and the discounted price offered as part of a Subscription.
                    • For example, if you opt for the 14-day Subscription of our drinkable collagen and cancel before we process and charge for your second box of drinkable collagen, you may be charged for the difference between a one-time purchase of a box of 14 sachets of collagen and the discounted price of the 14-day Subscription boxes. At the time of writing, a one-time purchase is £33.99 per box and the 14-day Subscription box is £26.99 per box and you may therefore be charged £7.00. This is to reflect the discount provided to regular customers.
                  1. 9. HOW TO END THE CONTRACT WITH US AND RETURNING PRODUCTS
                    1. 9.1 Tell us you want to end the Contract. To end the Contract (or cancel a Subscription) with us, please let us know by doing one of the following:

                      a) Email or phone. Email us at care@absolutecollagen.com or call us on 020 396 0370. Please provide your name, home address, the Order Number and, where available, your phone number and email address;

                      b) Online. Submit a query via our online contact form (https://www.absolutecollagen.com/pages/contact) or, where you wish to cancel a Subscription, log in to your online account and follow the steps to cancel your Subscription.

                      c) Message us on Facebook Messenger. Please provide your name, home address, the Order Number and, where available, your phone number and email address.
                    2. 9.2 Timing for cancelling your Subscription. Subscription cancellation requests submitted after 7am UK time will not be effective until the following day.
                    3. 9.3 Returning Products. If you request an exchange, replacement or refund for any reason after the Products have been dispatched to you, or after you have received them, you must return the Products to us.
                    4. 9.4 When sending the Products to us, it is your responsibility to ensure that we receive the Products safely and securely to the return delivery address stated on the documentation (postal label or dispatch / order confirmation note, as applicable) contained on or with the package your Product came in, or to any other address we have advised to you. We do not accept any responsibility for Products that are lost or damaged in the post and will not be required to refund you in the event of such circumstances, so we advise that you use tracked post. In cases where we will pay the costs of return, please return the Products to us using the cheapest tracked delivery method available at that time.
                    5. 9.5 When we will pay the costs of return. We will pay the costs of return:

                      a) if the Products are faulty; or

                      b) if you are ending the contract because we have told you of an upcoming change to the Product or these Terms, an error in pricing or description, a delay in delivery due to events outside of our control or because you have a legal right to do so as a result of something we have done wrong.

                      In all other circumstances you must pay the costs of return.
                    6. 9.6 How we will refund you. We will refund you the price you paid for the Products including delivery costs (unless you selected express or premium delivery, in which case you will only be refunded our basic delivery cost), by the method you used for payment. However, we may make deductions from the price, as described below.
                    7. 9.7 When your refund will be made. We will make any refunds due to you as soon as possible.
                    8. 9.8 Changing your mind. For most products bought online, you have a legal right to change your mind within 14 days and receive a refund. As our drinkable collagen Products are an ingestible supplement, the right to change your mind does not apply, and we cannot accept returns due to quality control, and health & safety. In relation to our Products which are not drinkable collagen Products:

                      a) You have 14 days after the day you (or someone you nominate) receives the Products (“the Cooling-Off Period”) to let us know you have changed your mind. This is unless your Products are split into several deliveries over different days. In this case, you have until 14 days after the day you (or someone you nominate) receives the last delivery of the Products. If you’ve changed your mind about your item, please return your purchase back to us for a refund. We will refund you the price you paid for the Products including delivery costs (unless you selected express or premium delivery, in which case you will only be refunded our basic delivery cost), by the method you used for payment. We will refund your payment after receiving your item, but this may be subject to certain deductions (as explained below) and you will have to pay the costs of return of any Products in relation to which you have changed your mind. International customers are responsible for any additional customs and shipping costs when returning item(s) to us for refunds.

                      b) We are only able to refund purchases where the Products and packaging remain undamaged. When sending the Products to us, it is your responsibility to ensure that we receive the Products safely and securely. We do not accept any responsibility for Products that are lost or damaged in the post. If you are exercising your right to change your mind you must send off the Products to us within 14 days of telling us you have changed your mind.

                      c) We may make deductions from the price, as follows: We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop. All returned Products must be received in a resaleable condition. If you have received a promotional item in your order, the full contents need to be returned to qualify for a full refund. If we refund you the price paid before we are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount on request by us. If you are exercising your right to change your mind then, subject to the safe receipt of the Products and the Products being received in a resaleable condition, your refund will be made within 14 days from the day on which we receive the Products back from you.
                    1. 10. OUR RIGHTS TO END THE CONTRACT
                      1. 10.1 We may end the Contract if you break it. We may end the Contract for a Product at any time by writing to you if you breach your obligations under the Contract. This may apply, for example, if you do not, within a reasonable time, allow us to deliver the Products to you or collect the Products from us.
                      2. 10.2 You must compensate us if you break the Contract. If we end the Contract in the situation set out in Clause 10.1 we will refund any money you have paid in advance for Products we have not provided but we may deduct or charge you a percentage of the price as compensation for the net costs we incur as a result of your breaking the Contract. This may include, for example, our storage costs or any further delivery costs.
                      3. 10.3 We may withdraw the Product. We may write to you to let you know that we are going to stop providing the Product. We will let you know at least seven days in advance of our stopping the supply of the Product and will refund any sums you have paid in advance for Products which will not be provided.
                      1. 11. IF YOU HAVE A PROBLEM WITH THE PRODUCT(S)
                        1. 11.1 How to tell us about problems. When you receive your Products, you must check them and contact us as soon as possible if you have a problem with the Products, or if the Products are not as advertised. If you have any questions or complaints about the Products, please contact us using the methods detailed at Clause 9.1 providing us with photographic evidence as and where possible.
                        2. 11.2 If a Product is faulty or not as advertised, you can exercise your legal rights under consumer law (see Clause 11.3).
                        3. 11.3 Summary of your legal rights under consumer law.

                          a) The Consumer Rights Act 2015 says your Products must be as described, fit for purpose and of satisfactory quality. If you feel that any Product you receive does not meet this requirement, then you may have a legal right to have the Product refunded or replaced, depending on the amount of time that has passed since the Product was received by you. For more information please visit the Citizens Advice website at www.adviceguide.org.uk. Nothing in these Terms will affect your legal rights.

                          b) If you wish to exercise your legal right to have Products refunded or replaced, you must contact us and arrange for the Products to be returned to us as set out in Clause 9. We will ask you to post the Product back to us and we will pay the costs of postage.
                        1. 12. PRICE AND PAYMENT
                          1. 12.1 Where to find the price for the Product. The price of the Product (including all taxes and VAT) will be the price indicated on the Site when you placed your Order. This does not include delivery charges, which are invoiced in addition to the price of the Product, according to the total amount of the Order. Delivery charges will be shown before you are asked to confirm the Order. We take all reasonable care to ensure that the price of the Product advised to you is correct. However please see Clause 12.2 for what happens if we discover an error in the price of the Product you Order. We reserve the right to change our prices at our discretion.
                          2. 12.2 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the Products we sell may be incorrectly priced on our Site. We will normally check prices before accepting your Order so that, where the Product’s correct price at your Order date is less than our stated price at your Order date, we will charge the lower amount. If the Product’s correct price at your Order date is higher than the price stated to you, we will contact you for your instructions before we accept your Order. If we accept and process your Order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the Contract, require you to return any Products provided to you and (following our safe receipt of such Products) refund you any sums you have paid.
                          3. 12.3 When you must pay and how you must pay. We accept payment with all major credit and debit cards, ShopPay, AmazonPay, GooglePay and PayPal. Please note that AmazonPay and Paypal are only available for non-Subscription (i.e. one time) purchases. You must pay for the Products at the time of submitting your Order and before we dispatch them. Please click on the following links to access each payment provider’s Terms of Service:
                          4. 12.4 When there is a non-payment. In the event of non-payment, or any adverse payment circumstances, we reserve the right to suspend or cancel any order and/or delivery, whatever their nature or state of progress.
                          5. 12.5 Retention of title. All Products remain our exclusive property until such time as payment of the sale price, including the principal, extra costs and taxes have been made in full.
                          1. 13. LIABILITY
                            1. 13.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this Contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
                            2. 13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at Clause 11.3; and for defective products under the Consumer Protection Act 1987.
                            3. 13.3 We are not liable for business losses. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
                            1. 14. PROMOTIONS, DISCOUNT OFFERS & VOUCHER CODES
                              1. 14.1 Promotions, discounts and voucher codes redeemable on the Site are not valid in conjunction with any other offer or promotion. Only one promotional, discount or voucher code can be used per Order.
                              2. 14.2 Minimum spends may apply for certain promotions, discount or voucher codes.
                              3. 14.3 It is not possible to apply a promotional code, discount code or voucher code to an Order after the Order has been submitted, whether via the Site or by telephone.
                              4. 14.4 The length of time a promotion, discount code or voucher code is available, is set at our discretion and we have the right to remove or amend this at any time.
                              5. 14.5 Promotions may be limited to one per Product and not all Products may be included in each promotion.
                              1. 15. GIFT CARDS
                                1. 15.1 How to purchase. Absolute Collagen gift cards (“AC Gift Cards”) can only be purchased via and redeemed on our Site.
                                2. 15.2 UK customers only. AC Gift Cards are not available to customers outside of the UK.
                                3. 15.3 Redeeming AC Gift Cards. Subject to clauses 15.4 and 15.5 below, AC Gift Cards can be used to make any purchase, or contribute to any purchase of our Subscription services only.
                                4. 15.4 Existing Subscribers. Where you are an existing Subscriber, AC Gift Cards can be redeemed against your upcoming Subscription deliveries. You will need to contact our customer services team either by email at care@absolutecollagen.com or by phone on +44 (0) 20 3962 0370, or if you have an existing 28 day subscription enter your code via your online account in ‘Manage Subscription’ to do this. The value of the AC Gift Card will then be used against your upcoming Subscription deliveries until the balance on the AC Gift Card is nil, after which time you will continue to be charged via your normal method of payment.
                                5. 15.5 New customers. If you are not already a Subscriber, AC Gift Cards can only be redeemed against a new 28-day Subscription. You should enter the code listed on the back of the AC Gift Card when prompted during check-out. When you sign up to be a Subscriber, you will be asked for debit/credit card details but we will only charge this card for any balance owed against your Subscription after the value of the AC Gift Card is nil.
                                6. 15.6 Our property. AC Gift Cards remain our property and we maintain the right to cancel any AC Gift Card at our sole discretion where we deem it necessary to do so (in compliance with applicable laws).
                                7. 15.7 Expiration date. AC Gift Cards are valid for twelve (12) months, following which they expire automatically. AC Gift Cards cannot be used after the expiry date and any remaining balance after the expiry date will be removed. We are under no obligation to remind you of any upcoming AC Gift Card expiry date.
                                8. 15.8 Non-refundable and non-exchangeable. AC Gift Cards cannot be refunded, exchanged for cash or redeemed against the purchase of another AC Gift Card. An AC Gift Card can only be redeemed in accordance with the provisions of this clause 15.
                                9. 15.9 Your responsibility. You should treat your AC Gift Card as cash. It is your responsibility to keep it safe and secure. If your AC Gift Card is lost or stolen, we are unable to replace or reimburse any balance that may have been remaining on the AC Gift Card.
                                10. 15.10 Refunds on products purchased with an AC Gift Card. The value of a purchase or part-purchase made using an AC Gift Card that is subsequently returned for a valid refund will be credited or part-credited (respectively) to a replacement AC Gift Card issued by us and sent to the delivery address used for the original purchase. The applicable delivery costs will be paid by us.
                                1. 16. MONEY BACK GUARANTEE
                                  1. 16.1 Am I Eligible for the Money Back Guarantee?. To be eligible for consideration for our Money Back Guarantee you need to fall within the following criteria:
                                  2. You must have commenced a marine collagen drink new subscription with Absolute Collagen on or between 4th May 2022 to 19th May 2022 and have maintained this subscription, for an unbroken period of at least 90 days thereafter.
                                  3. You must have consumed a sachet of the marine collagen drink every day for a period of at least 90 consecutive days after receiving your packaged product and, during the 90-day course, on days 1, 30, 60 and 90 of your subscription journey, have taken date stamped photographs or videos of your face, hair, hands or neck depending on the area you wish to see results. This will allow you to see how your hair, skin and/or nails (as appropriate) have been affected by the full 90-day course of your subscription. Photographs and/or videos should be taken in similar lighting each time, and should be completely unfiltered and otherwise unedited and unprocessed. If you are not happy with your results at the end of the 90-day course, these photographs or videos will be used as evidence for your claim.
                                    Please note that this money back guarantee is not available to customers who began a subscription of the marine collagen drink before 4th May 2022 or after 19th May 2022, and is not available to one-off purchasers who have not otherwise signed up for a subscription of the marine collagen drink.
                                  4. 16.2 If you’re not happy with the visible results of our marine collagen drink how do you claim?
                                  5. Within 14 days of consuming your 90th consecutive sachet of collagen (i.e. day 90), send an email to hello@absolutecollagen.com with “MONEY BACK GUARANTEE” as the subject line containing the following:
                                    1. a) your name and contact details, and information regarding your eligible subscription of the relevant product; and
                                    2. b) your 4 date stamped photographs or videos of your face, hair, hands or neck (as detailed above). This will allow us to see how your hair, skin and/or nails (as appropriate) have been affected by the full 90 day course of your subscription.
                                  6. 16.3 What happens next? Our customer services team will review the photographs / videos supplied by you and will then determine, acting reasonably and fairly, whether the evidence supplied by you supports your claim that the marine collagen drink has not delivered results for you, of any of the advertised benefits to your hair, skin and/or nails. For the avoidance of doubt, where consumption of the marine collagen drink has resulted in some of the advertised benefits but not all of the advertised benefits, you will not be eligible for your money back under this money back guarantee.
                                    Our customer services team will aim to respond to your claim within 14 days of receipt by us of your claim. For the avoidance of doubt, any refunds are made at the discretion of Laceby Ltd trading as Absolute Collagen, after considering the evidence supplied. Simply making a claim does not guarantee a money back refund.
                                    The terms of this Money Back Guarantee do not affect any of your statutory rights.
                                2. 17. ABSOLUTE COLLAGEN GIFT WITH PURCHASE (UK) (the promotion)

                                1. 17.1 Customers will be deemed to have accepted these terms and conditions by participating in the Promotion. Absolute Collagen UK’s full terms and conditions (accessible here) apply to this Promotion. To the extent that the terms and conditions set out below conflict with Absolute Collagen UK’s full terms and conditions, the below terms and conditions shall take precedence.

                                  17.2 The Promotion will start on Friday 15th July 2022 at 04:00pm (GMT) and will end on Sunday 14th August at 11:59pm (GMT) (the Promotional Period).

                                  17.3 Subject to clauses 17.4 to 17.9 below, during the Promotional Period, new subscribers of Absolute Collagen UK’s “Marine Liquid Collagen Drink” (the Drink) (14 or 28-day subscription) or “Absolute Collagen Thickening Collagen Complex Shampoo & Conditioner Duo” will be gifted one free 30ml bottle of Absolute Collagen UK’s “Booster Serum With Hyaluronic Acid”, one Absolute Collagen Nail File and one Absolute Collagen Eye Mask (Free Gift). 

                                  17.4 Please note: 

                                • this Promotion is available to new subscribers to a 14 or 28-day subscription of the Drink or Absolute Collagen Thickening Collagen Complex Shampoo & Conditioner Duo
                                • the Free Gift will automatically be added to the shopping cart containing the new subscription at checkout; 
                                • each new subscriber is eligible to claim one Free Gift only; 
                                • the Promotion is available strictly during the Promotional Period; 
                                • if a new subscriber’s email address is on record as having previously cancelled a subscription of the Drink or Absolute Collagen Thickening Collagen Complex Shampoo & Conditioner Duo in the 7 days prior to the Promotional Period, that new subscriber will be ineligible to receive the Free Gift. If such new subscribers add a Free Serum to their shopping cart, they will not be sent a Free Gift and their account will not be charged for the same. 
                                1. 17.5 Absolute Collagen UK reserve the right to remove or change the Promotion at any time.

                                  17.6 The Free Gift cannot be exchanged for cash and is non-transferable. 

                                  17.7 The Promotion is available only at absolutecollagen.com. 

                                  17.8 The Promotion cannot be used in conjunction with any other offer or discount. 

                                  17.9 Product imagery depicted on Absolute Collagen UK’s website is for illustrative purposes only and the bottle and packaging of the Free Gift received may vary.

                              1. 18. “YELLOW BIRTHDAY CARD” PROMOTION 
                                1. For the purposes of these terms and conditions, references to the Promotion means the “Yellow Birthday Card” Promotion in which, to celebrate Absolute Collagen’s 5th birthday, a yellow birthday card (Yellow Birthday Card) will be placed into 500 randomly selected subscription boxes for Absolute Collagen’s Marine Liquid Collagen Drink (the Drink); if a customer finds a Yellow Birthday Card inside their subscription box, they will, subject to the Promotion Terms, be eligible to (1) be sent an exclusive Absolute Collagen pink silk scrunchie worth £15; and (2) be entered into a prize draw in order to win an in-person lunch with Absolute Collagen co-founder, Maxine Laceby (Prize Draw). The winners of the Prize Draw will be drawn at random. Please see below the full terms and conditions for this Promotion (the Promotion Terms) The Promotion Terms incorporate Absolute Collagen’s full terms and conditions (click here to find those) but to the extent that the two sets of terms and conditions conflict, these Promotion Terms shall prevail.
                                2. 18.1 From Monday 2 May 2022 to Thursday 12 May 2022 inclusive, Absolute Collagen’s Dispatch Team will be placing a Yellow Birthday Card into 500 randomly selected subscription boxes for the Drink. For the avoidance of doubt, as the subscription boxes for the Drink will be randomly selected, they may be placed into boxes for new and existing customers. The placing of Yellow Birthday Card in the random selection of subscription boxes will be performed at Absolute Collagen’s sole discretion.
                                3. 18.2 If a customer’s subscription box contains a Yellow Birthday Card (a Winning Box), the person named on the address label as the recipient of a Winning Box shall be considered a winner (a Winner) of the Promotion. As there will be 500 Yellow Birthday Card in circulation, there will be up to a maximum of 500 Winners.
                                4. 18.3 Winners shall be deemed to have accepted these Promotion Terms.
                                5. 18.4 Winners must reside in England, Scotland or Wales and be aged 18 or older. Please note that residents of Northern Ireland are not eligible to enter this Promotion.
                                6. 18.5 Subject to clauses 6 and 7 below, a Winner is eligible to be:
                                  1. a. sent an exclusive Absolute Collagen-branded pink silk hair scrunchie worth £15 (the Scrunchie); and
                                  2. b. entered into the Prize Draw.
                                7. 18.6 As above, the Prize Draw is a draw to win an in-person three-course lunch (including up to three alcoholic or soft drinks (depending on preference) per person) at the Ivy, Birmingham with Absolute Collagen co-founder, Maxine Laceby, on Tuesday 24 May 2022 from 12pm to 5pm GMT (the Prize Lunch). There will be 18 Winners drawn to attend the Prize Lunch. Please note that the Ivy, Birmingham is situated at 67-71 Temple Row, Birmingham, B2 5LS.
                                8. 18.7 In order to be sent the Scrunchie, a Winner should take a selfie (a photograph taken of oneself, typically with a smartphone) of themselves with their Yellow Birthday Card and upload the same via a Typeform survey (on the back of the Yellow Birthday Card, there will be a link to the Typeform survey in the form of a QR code which can be scanned by a smartphone or webcam) (the Typeform Survey). Please note that by submitting a selfie, a Winner grants to Absolute Collagen a non-exclusive, fully paid and royalty-free, transferable, sub-licensable, worldwide licence to use the selfie across its website and social media channels.
                                9. 18.8 The Typeform Survey will also prompt the Winner to:
                                  1. a. enter their address for receipt of the Scrunchie; and
                                  2. b. indicate whether they are available to attend the Prize Lunch. If the Winner is available to attend the Prize Lunch (the Available Winners), they will be entered into the Prize Draw. For the avoidance of doubt, if a Winner indicates in the Typeform Survey that they are unable to attend the Prize Lunch, they will not be entered into the Prize Draw, and, in these circumstances, Absolute Collagen will not provide an alternative prize or rearrange the date, time, or location of the Prize Lunch.
                                10. 18.9 Please take care to check that it is an official Absolute Collagen-branded Typeform Survey which the Winner is are completing. Absolute Collagen is not liable if the Winner provides its details to anyone else.
                                11. 18.10 Please be aware that a Winner must complete and submit the whole Typeform Survey by 11:59pm GMT on Monday 16 May 2022 in order to receive a Scrunchie and, if they are an Available Winner, be entered into the Prize Draw.
                                12. 18.11 A Scrunchie will be sent out as soon as practicable after the Typeform Survey has been completed and submitted by a Winner.
                                13. 18.12 If an individual has more than one subscription for the Drink, and finds Yellow Birthday Card in more than one of their subscription boxes, provided that they submit one Typeform Survey per Yellow Birthday Card that they receive, they will be eligible to be sent as many Scrunchies as the number of Yellow Birthday Cards that they hold, and if they are an Available Winner, be entered into the Prize Draw as many times as the number of Yellow Birthday Cards that they hold.
                                14. 18.13 Please note that Absolute Collagen reserves the right at its sole discretion to replace the:
                                  1. a. Scrunchie with an alternative free gift where necessary; and
                                  2. b. Prize Lunch with an alternative prize or prize event where necessary (subject to clause 12).
                                15. 18.14 Where Maxine Laceby is unable to attend the Prize Lunch for any reason, the Prize Lunch will be rescheduled (which may include changing the date, time, location and/or nature of the original Prize Lunch). Absolute Collagen is not liable if the winners of the Prize Draw are unable to attend the rescheduled event (the Rescheduled Prize Event) for any reason, and where necessary, those winners of the Prize Draw who are now unavailable to attend the Rescheduled Prize Event will be redrawn as appropriate.
                                16. 18.15 All Available Winners will be collated as appropriate after the Typeform Survey submission deadline of 11:59pm GMT on Monday 16 May 2022 and the winners of the Prize Draw (Prize Draw Winners) will be drawn at random on Tuesday 17 May 2022. For the avoidance of doubt, there will be 18 Prize Draw Winners drawn from the pool of Available Winners.
                                17. 18.16 The Prize Draw Winners will be notified via email by the official Absolute Collagen email address, hello@absolutecollagen.com, as soon as practicable after the draw. Please note the following:
                                  1. a. each Prize Draw Winner will need to reconfirm that they are still able to attend the Prize Lunch, and if so, provide contact details and advise Absolute Collagen of any dietary requirements which will be passed on to Prize Lunch or Rescheduled Prize Event venue. No further details will be required. Please note, Prize Draw Winners should take care to check that it is the official Absolute Collagen email address, hello@absolutecollagen.com , that has emailed them informing them that they are one of the Prize Draw Winners before any details are provided. Absolute Collagen is not liable if a Prize Draw Winner provides any details to anyone else;
                                  2. b. if any Prize Draw Winner cannot be contacted within a reasonable period of time (to be established at Absolute Collagen’s sole discretion), Absolute Collagen reserves the right to redraw Prize Draw Winners and thereafter until contact is made with all 18 Prize Draw Winners on these Promotion Terms; and
                                  3. c. if the Prize Lunch needs to be rescheduled for any reason and a Prize Draw Winner is unable to attend the Rescheduled Prize Event, Absolute Collagen will redraw Prize Draw Winners from the original pool of Winners (minus those Prize Draw Winners who are able to attend the Rescheduled Prize Event) until contact is made with 18 Prize Draw Winners who are able to attend the Rescheduled Prize Event.
                                18. 18.17 Please note that Prize Draw Winners are expected to make their own travel arrangements to attend the Prize Lunch or any Rescheduled Prize Event. For the avoidance of doubt, Absolute Collagen is not liable to pay any travel or accommodation expenses in any circumstances, including where the Prize Lunch or Rescheduled Prize Event is cancelled or rescheduled for any reason at any time.
                                19. 18.18 The Scrunchie is not transferable and cannot be exchanged for cash or any alternative product(s).
                                20. 18.19 The Prize Lunch or Rescheduled Prize Event is not transferable and cannot be exchanged for cash or any alternative event(s).
                                21. 18.20 Absolute Collagen will request from:
                                  1. a. each of the Winners, a picture of them with their Scrunchie once they receive it for sharing across Absolute Collagen’s website and social media channels; and
                                  2. b. each of the Prize Draw Winners, pictures of them during the Prize Lunch or any Rescheduled Prize Event for sharing across Absolute Collagen’s website and social media channels.
                                22. 18.21 Prize Draw Winners should note that photographs will be taken during the Prize Lunch or any Rescheduled Prize Event and Prize Draw Winners expressly acknowledge and agree that Absolute Collagen will be allowed to share such photographs across its website and social media channels.
                                23. 18.22 If a Yellow Birthday Card is placed in a subscription box the recipient of which is any employee, consultant, officer, agent or any other representatives of Absolute Collagen, its third-party partners, their family members, or anyone else connected with the Promotion (Absolute Collagen Contacts), that Yellow Birthday Card will be considered invalid and such recipients will not be eligible to win a Scrunchie or to be entered into the Prize Draw.
                                24. 18.23 Absolute Collagen reserves the right to hold void, suspend or withdraw this Promotion (including the Prize Draw) at any time and/or amend these Promotion Terms without prior notice, for whatever reason, and without liability for doing so.
                                25. 19.24 Absolute Collagen will always use your data responsibly and only collect, store and process your data in accordance with the Data Protection Act 2018, the UK General Data Protection Regulation and all relative European Union and Member State data protection legislation in force and as amended or replaced from time to time including, the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR). For more information, please see Absolute Collagen’s privacy policy.
                                26. 18.25 Unless otherwise stated, the promoter is Laceby Limited (trading as Absolute Collagen), 49 Greek Street, London, W1D 4EG. Absolute Collagen must either publish or make available information that a valid award took place. To comply with this obligation, Absolute Collagen will share the first name, surname initial and age (for example, Joanne B, 52) of all Prize Draw Winners across its website and social media channels. The surname and region of the Prize Draw Winners will also be available for four weeks after the closing date by sending a request in writing to the Marketing Department at the aforementioned address. If you object to your details being shared or made available, please advise Absolute Collagen when they contact you to advise you that you are a Prize Draw Winner or alternatively, email hello@absolutecollagen.com 
                              2. 19. ABSOLUTE COLLAGEN VIRTUAL MASTERCLASS PRIZE DRAW TERMS AND CONDITIONS
                                1. For the purposes of these terms and conditions, references to the Prize Draw means the prize draw scheduled to take place during a free virtual masterclass with Absolute Collagen co-founder, Maxine Laceby, and trichologist, Eva Proudman (the Virtual Masterclass), during which Maxine and Eva will seek to answer hair-related queries. Any current subscriber of Absolute Collagen’s Marine Liquid Collagen Drink (the Drink) or Absolute Collagen’s Thickening Collagen Complex Shampoo and Conditioner Duo (the Haircare Duo) who has signed up to receive Absolute Collagen’s marketing emails (Subscribers) will be invited to attend the Virtual Masterclass and Subscribers are permitted to invite up to four other people to attend the Virtual Masterclass. During the Virtual Masterclass, there will be a live prize draw, during which all who sign up to attend the Virtual Masterclass (including those invited by Subscribers) will get the chance to win a selection of Absolute Collagen products (the Prize Draw). The winners of the Prize Draw will be drawn at random. Please see below the full terms and conditions for this Prize Draw (the Prize Draw Terms) The Prize Draw Terms incorporate Absolute Collagen’s full terms and conditions (click here to find those) but to the extent that the two sets of terms and conditions conflict, these Prize Draw Terms shall prevail.
                                2. 19.1 Before the Virtual Masterclass takes place, Subscribers will be invited via email (Email Invitation) to attend the Virtual Masterclass. Upon receipt of their Email Invitation, a Subscriber will be permitted to forward the Email Invitation to up to four other people, who may be non-Subscribers (Subscriber Friends). If the Subscriber signs-up to attend the Virtual Masterclass, they will be considered a Subscriber Attendee. If a Subscriber’s Subscriber Friends sign-up to attend the Virtual Masterclass, they will be considered Subscriber Attendee Friends.
                                3. 19.2 On 11th May 2022 between 7pm and 8pm GMT, the Virtual Masterclass will take place via video conferencing platform, Zoom (please find Zoom’s terms of service here).
                                4. 19.3 The Subscriber Attendees and the Subscriber Attendee Friends shall be deemed to have accepted these Prize Draw Terms.
                                5. 19.4 No purchase necessary.
                                6. 19.5 The Subscriber Attendees and the Subscriber Attendee Friends must reside in the UK or ROI and be aged 18 or older.
                                7. 19.6 Sign-up to the Virtual Masterclass is via Eventbrite (please find Eventbrite’s terms of service here) and there will be a link in the Email Invitation for Subscribers and Subscriber Friends to sign-up to the Virtual Masterclass. There will be a maximum of 498 places available for Subscriber Attendees and Subscriber Attendee Friends to attend the Virtual Masterclass and places will be strictly allocated on a first-come-first-served basis. Once the 498 places have been filled, sign-up to the Virtual Masterclass will close.
                                8. 19.7 When Subscribers sign-up to attend the Virtual Masterclass (and therefore become a Subscriber Attendee), the Eventbrite sign-up sheet will prompt them to:
                                  1. a. enter the email addresses of their Subscriber Friends that they plan to forward the Email Invitation to. Those Subscriber Friends that then sign-up to the Virtual Masterclass (becoming Subscriber Attendee Friends) will then be entered into the Prize Draw, with their Subscriber Attendee, as a group (Group Entry); and
                                  2. b. enter the email address of one of their Subscriber Friends (who should be in the Subscriber Friends list detailed at clause 7.a. above) who shall be their nominated Subscriber Friend for the Gold Prize (defined below) (Gold Prize Friend). For the avoidance of doubt, if the Gold Prize Friend does not sign-up to the Virtual Masterclass and if the Subscriber Attendee of that Gold Prize Friend wins the Gold Prize and lists other Subscriber Friends that did sign-up to the Virtual Masterclass, Absolute Collagen will ask the Subscriber Attendee to nominate another of their Subscriber Attendee Friends to win the Gold Prize.
                                9. 19.8 If a Subscriber Attendee does not invite any Subscriber Friends, the Subscriber Attendee will be entered into the Prize Draw on their own (a Lone Entrant). If a Subscriber does not themselves sign-up for the Virtual Masterclass, but, following receipt of a forwarded Email Invitation, one or more of that Subscriber’s Subscriber Friends do sign-up to the Virtual Masterclass (therefore becoming Subscriber Attendee Friends), each of those Subscriber Attendee Friends will also be considered a Lone Entrant. Group Entries and Lone Entrants shall together be referred to as Entries.
                                10. 19.9 When a Subscriber Friend signs-up to attend the Virtual Masterclass (and at that point, becomes a Subscriber Attendee Friend), they will also be invited to provide their consent to receive marketing emails from Absolute Collagen. If they are not also a Subscriber in their own right and they provide their consent, on 11th May 2022, the Subscriber Attendee Friend will be issued with a discount code to purchase a subscription of the Drink with 30% off their first box (of either 14 or 28 sachets, depending on the subscription option chosen) (the Discount Code). Please note that the Discount Code:
                                  1. a. can only be used once by any Subscriber Attendee Friend to whom it is issued and is a limited offer open to the first 200 to 200 uses only (for the avoidance of doubt, this means that as soon as the Discount Code has been used 200 times, it will no longer be valid);
                                  2. b. must be used by 11:59pm on 18th May 2022 (for the avoidance of doubt, after 11:59pm on 18th May 2022, regardless of how many times the Discount Code has been used, it will no longer be valid); and
                                  3. c. cannot be used in conjunction with any other offers or promotions.
                                11. For the avoidance of doubt, the Subscriber Attendees will not be issued with the Discount Code.
                                12. 19.10 Subscribers and Subscriber Friends should take care to check that they are using the official Eventbrite page to sign-up to the Virtual Masterclass. Absolute Collagen is not liable if they provide their details to anyone else.
                                13. 19.11 After sign-up, links (including Zoom details) to access the Virtual Masterclass will be sent out via email (to the email address that the Subscriber Attendee or Subscriber Attendee Friend used to sign-up) in advance of the date of the Virtual Masterclass.
                                14. 19.12 Subscriber Attendees and Subscriber Attendee Friends are solely responsible for providing their own equipment and suitable internet connection to enable them to access the Virtual Masterclass through the link provided. Absolute Collagen is not liable or responsible in any circumstances if any Subscriber Attendee or Subscriber Attendee Friend is unable to access or attend the Virtual Masterclass for any reason (whether due to internet quality, speed, or a defective link to access the Virtual Masterclass). Absolute Collagen recommends that Subscriber Attendees and Subscriber Attendee Friends have broadband (or other equivalent) internet which is able to reach speeds of 1.5 mb per second in order to adequately access the Virtual Masterclass.
                                15. 19.13 The Prize Draw will take place live during the Virtual Masterclass and winners will be selected at random. Subscriber Attendees and Subscriber Attendee Friends will automatically be entered into the Prize Draw. If a Subscriber Attendee or Subscriber Attendee Friend does not wish to be entered into the Prize Draw, they should email press@absolutecollagen.com to advise prior to the date of the Virtual Masterclass. Please note that:
                                  1. a. even if the Subscriber Attendee or the Subscriber Attendee Friends do not attend the Virtual Masterclass (i.e. they sign-up but do not attend), they will still be entered into the Prize Draw; and
                                  2. b. unless clause 8 applies, Subscriber Attendee Friends will not be entered into the Prize Draw separately; as detailed at clause 7.a. above, they will be entered into the Prize Draw as a Group Entry with their Subscriber Attendee.
                                16. 19.14 The prizes are as follows:
                                  1. a. Gold Prize: a year’s supply of the Drink (one 28-day subscription box every 28 days for 364 days). One Gold Prize will be issued to the winning Subscriber Attendee (or Subscriber Attendee Friend where the Subscriber Attendee Friend is a Lone Entrant) and one Gold Prize will be issued to the Subscriber Attendee’s Gold Prize Friend. For the avoidance of doubt:
                                    1. i. if a winning Subscriber Attendee or Subscriber Attendee Friend is a Lone Entrant, only they will receive a Gold Prize; and
                                    2. ii. the Subscriber Attendee’s other Subscriber Attendee Friends will not receive a Gold Prize.
                                  2. b. Silver Prizes: together, two month’s supply of the Drink (two boxes of 28 sachets), one 30ml bottle of Absolute Collagen’s Collagen Booster Serum with Hyaluronic Acid (the Serum) and one Haircare Duo. One set of Silver Prizes will be issued to the winning Subscriber Attendee and one set of Silver Prizes will be issued to each of their Subscriber Attendee Friends of their Group Entry. For the avoidance of doubt, if a winning Subscriber Attendee or Subscriber Attendee Friend is a Lone Entrant, only they will receive a set of Silver Prizes;
                                  3. c. Bronze Prize: one 30ml bottle of Serum. There will be ten winners of the Bronze Prize (one Group Entry winner is considered one winner and one Lone Entrant winner is also considered one winner). One Bronze Prize will be issued to each winning Subscriber Attendee (or Subscriber Attendee Friend, where the Subscriber Attendee Friend is a Lone Entrant) and one Bronze Prize will be issued to each of their Subscriber Attendee Friends of their Group Entry,
                                17. together, the Prizes, with each Prize winner referred to as a Winner. Note that once Winners have been drawn, they will not be placed back into the pool of Entries to be redrawn for a further Prize.
                                18. 19.15 Please note that Absolute Collagen reserves the right at its sole discretion to replace any of the Prizes with an alternative prize or prizes where necessary.
                                19. 19.16 If the Virtual Masterclass needs to be rescheduled for any reason, Absolute Collagen will inform Subscriber Attendees and Subscriber Attendee Friends as soon as practicable, and arrangements will be made for those Subscriber Attendees and Subscriber Attendee Friends to sign-up to any rescheduled event. In those circumstances, these Prize Draw Terms shall apply to any rescheduled event as if that event was the Virtual Masterclass.
                                20. 19.17 As soon as practicable after the Virtual Masterclass (and Prize Draw) has taken place, Absolute Collagen will contact all Winners via the email that they used to sign-up to the Virtual Masterclass. Please note the following:
                                  1. a. each Winner will need to provide a name and address in the UK or ROI for receipt of their Prize. No further details will be required. Winners should take care to check that it is the official Absolute Collagen email address, hello@absolutecollagen.com, that has emailed them for their details before any details are provided. Absolute Collagen is not liable if a Winner provides any details to anyone else; and
                                  2. b. if a Winner cannot be contacted within a reasonable period of time (to be established at Absolute Collagen’s sole discretion), Absolute Collagen reserves the right to redraw another Winner from the pool of Entries, and thereafter until contact is made with all Winners on these Prize Draw Terms.
                                21. 19.18 None of the Prizes are transferable. They cannot be exchanged for cash or any alternative product(s).
                                22. 19.19 Absolute Collagen will request from each of the Winners, a photograph of them with their Prize(s) once they receive it. Winners expressly acknowledge and agree that Absolute Collagen will be allowed to share such photographs across its website and social media channels.
                                23. 19.20 Subscriber Attendees and Subscriber Attendee Friends should note that the Virtual Masterclass will be recorded, and photographs and/or screenshots will be taken during the Virtual Masterclass and the Subscriber Attendees and the Subscriber Attendee Friends expressly acknowledge and agree that Absolute Collagen will be allowed to share short segments of the recording of the Virtual Masterclass, as well as the photographs and/or screenshots across its website and social media channels.
                                24. 19.21 Employees, consultants, officers, agents or any other representatives of Absolute Collagen, its third party partners, their family members or anyone else connected with the Prize Draw or the Virtual Masterclass (Absolute Collagen Contacts) may not enter the Prize Draw. If any Absolute Collagen Contacts are present during the Virtual Masterclass, they will be not be entered into the Prize Draw.
                                25. 19.22 Absolute Collagen reserves the right to:
                                  1. a. reschedule or cancel the Virtual Masterclass at any time for any reason;
                                  2. b. hold void, suspend or withdraw the Prize Draw at any time for any reason; and/or
                                  3. c. amend these Prize Draw Terms without prior notice, for whatever reason, and without liability for doing so.
                                26. 19.23 Absolute Collagen will always use your data responsibly and only collect, store and process your data in accordance with the Data Protection Act 2018, the UK General Data Protection Regulation and all relative European Union and Member State data protection legislation in force and as amended or replaced from time to time including, the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR). For more information, please see Absolute Collagen’s privacy policy.
                                27. 19.24 Please note that as this Prize Draw is being conducted via third-party platforms (i.e. Eventbrite and Zoom), Absolute Collagen does not control these third-party platforms and is not responsible for their privacy statements. When you are using those platforms, Absolute Collagen encourages you to read the privacy policies of those platforms.
                                28. 19.25 Unless otherwise stated, the promoter is Laceby Limited (trading as Absolute Collagen), 49 Greek Street, London, W1D 4EG. Absolute Collagen must either publish or make available information that a valid award took place. To comply with this obligation, Absolute Collagen will share the first name, surname initial and age (for example, Joanne B, 52) of all Winners across its website and social media channels. The surname and region of the Winners will also be available for four weeks after the closing date by sending a request in writing to the Marketing Department at the aforementioned address. If Winners object to their details being shared or made available, they should advise Absolute Collagen when Absolute Collagen contacts them to obtain their contact details for receipt of their Prize or alternatively, Winners should email [hello@absolutecollagen.com].
                                29. 19.26 This Prize Draw is in no way sponsored, endorsed or administered by or associated with Eventbrite or Zoom and Subscriber Attendees, Subscriber Attendee Friends and others purporting to enter the Prize Draw agree that Eventbrite and Zoom shall have no liability in respect of the Prize Draw.
                              3. 20. YOUR PERSONAL INFORMATION
                                1. 20.1 How we may use your personal information. We will only use your personal information as set out in our Privacy and Cookie Policy.
                              4. 21. OTHER IMPORTANT TERMS
                                1. 21.1 We may transfer the Contract to someone else. We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Contract. If you are unhappy with the transfer you may contact us to end the Contract within seven days of us telling you about it and we will refund you any payments you have made in advance for Products not provided.
                                2. 21.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing.
                                3. 21.3 Nobody else has any rights under this Contract. This Contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the Contract or make any changes to these Terms.
                                4. 21.4 If a court finds part of this Contract illegal, the rest will continue in force. Each of the paragraphs of these Terms operate separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
                                5. 21.5 Even if we delay in enforcing this Contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
                                6. 21.6 Which laws apply to this Contract and where you may bring legal proceedings. These Terms are governed by English law and you can bring legal proceedings in respect of the Products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Products in either the Northern Irish or the English courts.
                                7. 21.7 Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may wish to contact the alternative dispute resolution provider we use. You can submit a complaint to Consumer Arbitration via their website at https://consumerarbitration.co.uk/.